While outsourcing your call center to Armenia, you can focus on your core business activities and leave customer service to the experts. Our call center is based in Armenia and is offering significant benefits to businesses looking forward to best customer support. Since customer service representatives in Armenia work exclusively for one company, they are highly familiar with company’s procedures and policies resulting in consistent and high-quality customer support.
While outsourcing your customer service, we ensure reliable, efficient, and personalized support to your customers, which results in establishing long term customer loyalty and trust.
✓ Answering calls from customers and clients.
✓ Responding to emails and other forms of communication.
✓ Resolving customer issues and complaints.
✓ Providing product and service information to customers.
✓ Updating customer records and databases.
✓ Following up with customers to ensure satisfaction.
✓ Upselling and cross-selling products and services.
✓ Follow-up on the dispatch board to catch the errors.
✓ Processing leads.
✓ Creating and filling in warranty forms/details.
✓ Invoicing processes/batching.
✓ Updating payment details.
✓ Handling reports/sold estimate reports, job reports.
✓ Marketing related duties (following up on marketing campaigns and quality control for them)
✓ Working on duplicate accounts/database
Having nine different types of commercial invoices and selecting the appropriate one for each customer. Once the invoice is created, it is sent to the customer for payment.
